About Us
Who we are
EOS Claims LLP is an established specialist company providing a bespoke secure cloud-based solution for the validation, payment and provision of management data for refunds and claims.
Our system is based on transparency to the customer throughout the refund and claims process and the concept of “Treating Customers Fairly”
What does our platform do?
Offers a secure tailored refund/claim and payment process.
Why is it important?
Efficiency to enhance the customer experience.
How does it work?
Robust processes and technology to improve and streamline the refund/claim process.
What are the benefits?
Improved refund/claim experience. Streamlined refund/claim and payment process. Powerful Management Information system.
What we do
Refunds
EOS Claims LLP provides a specialist refund service and cloud-based solution for the validation, payment and analytical data of refund applications.
Claims
EOS Claims LLP brings a cloud-based solution from first notice of a loss to validation and payment of claims plus provision of powerful management data .
Software
The EOS software can be licensed and white labelled via our sister company, EOS Software Solutions Ltd.
Refundme.io
In an age of automation, Refundme.io removes time consuming and costly development and processing.
What we do: Refunds
EOS Claims LLP provides a specialist refund service and cloud-based solution for the validation, payment and analytical data of refund applications.
Our system supports global insured/self-insured and membership programs.
Our services are used by:
- Sports membership programs
- Travel and events Industries
- Ticketing programs
- Hospitality reservations
- Hire and charter companies
The refund and payment process is undertaken by our experienced team. Our comprehensive, automated and auditable communication trail ensures the customer is kept informed at every step of their application.
Our service provides:
- A solution for refunds applications, bank/credit card payments, real time analytical data and reporting.
- A multi-lingual system and multi-currency payments to banks and credit cards.
- An excellent customer experience.
What we do: Claims
EOS Claims LLP brings a cloud-based solution from first notice of a loss to validation and payment of claims plus provision of powerful management data.
Our services are available to the following Insurance Markets:
- Accident & Health
- Contingency
- Travel/ Leisure
- Warranty
- General Liability
- Gadget
Our system and services are totally transparent to the claimant throughout the process with the concept of “Treating Customers Fairly” being paramount.
Our system will:
- Provide technology and procedures which increase the speed, control, security and efficiency of the claim and payment processes in a cloud-based environment.
- Add claims and payments automation to free your resources to focus on complex claims.
- Exceed claimant’s expectations by putting them at the centre of every claim with real time access to their file.
What we do: Software Solutions
The EOS software can be licensed via our sister company, EOS Software Solutions Ltd. We white label and customise our software for insurers, brokers TPA’s, MGA’s and MGU’s to improve the speed, control, security and efficiency of claims and payments.
Hosted on Microsoft Azure it is multi-lingual, integrated with a multi-currency bank and credit/debit card program with comprehensive sanction checks and fraud detection.
Our software and Management Information is easily integrated within any organisation’s online systems through our open source API.
Our software enhances your claim processing facility with:
- The removal of time consuming and costly development and processing, which reduces the cost and lifecycle of your claims.
- Accessible real time data via our Management Information
- The Platform providing the ability to monitor your team and performance, displaying detailed KPIs in real time.
- All reporting being customisable. The Platform will generate all Lloyd’s claim bordereaux requirements.
- EOS will integrate, maintain and support the system
What we do: Refundme.io
In an age of automation, Refundme.io removes time consuming and costly development and processing. Using our standardised technology and processes increase speed, volume, security and efficiency of refunds and payments.
Refundme.io software is licensed through EOS Software Solutions Ltd and hosted on Microsoft Azure.
Our software is integrated with many apps and ecommerce providers through Zapier and has an open source API, so it can be integrated with any organisation’s current systems and processes.
Refundme.io provides:
- Improved customer refund and payment experience.
- Cost savings and reduction in refund lifecycle.
- High volume scalability through stable hosting.
- A customisable service specifically tailored to your needs.
The EOS Platform
- The EOS Platform is hosted on Microsoft Azure, with mirrored servers in the UK, USA and Netherlands, which are monitored 24/7.
- All personal, banking and medical information provided by an applicant, is encrypted at rest, meaning that data is secure.
- Our platform screens all claims and refunds for fraud.
- Our platform is available in 54 languages
- GDPR sensitive information and documentation is hashed when a claim is concluded.
- EOS Claims LLP and EOS Software Solutions are GDPR compliant and both registered with the ICO under the Data Protection Acts of 1998 and 2018. Our ICO registration numbers are ZA005969 and ZB159509
- All payment are Sanction Checked by 3,500 global databases
- Payments are made to Credit/Debit cards and via a bank transfer using our payment providers Western Union and Eccompay
Contact EOS
If you’d like any further information on our services, software or refundme.io product please fill out the following contact form.
For any queries regarding any claims or refunds you have with us, please respond to any of the correspondence we’ve previously sent you and our team will respond.